FAQ

Password, Username and Account Maintenance

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Password, Username and Account Maintenance

How do I update my profile and photo?

Click on the 'Admin' link in the top right-hand corner of the page, then click either 'Personal Details' or 'Work Details' from the 'My Profile' menu on the left hand side of the page. You can upload a photo and update your reporting template from the 'Work Details' section.

How do I change my password?

Click on the 'Admin' link in the top right-hand corner of the page, then select 'Change Password' from the 'My Profile' menu on the left hand side of the page. You will then be prompted to enter your existing password once and your new password twice. To remain secure, we recommend you choose a password that is a combination of upper case, lower case, letters and numbers. For example: "Trustrpdat4"

How do I add extra users to my account?

Click on the 'Admin' link in the top right-hand corner of the page, then select 'Manage Users' from the 'Account Details' menu on the left hand side of the Administration page. This page displays the current users connected to your account. Click the 'Add A New User' link at the top of the list to connect extra users to your subscription. If the person you are trying to connect already has an RP Data Professional Personalised login, then enter their login name into the 'Existing User' box. If the person you are trying to connect is not an existing user, then enter their email address in the 'Existing or New User' box and they'll be sent an email invitation to connect to your subscription account. Please note that the Principal / Administrator is advised by email that this action has taken place.

Can I bulk add extra users to my account?

Yes you can. Click on the 'Admin' link in the top right-hand corner of the page, then select 'Manage Users' from the 'Account Details' menu on the left hand side of the Administration page. This page displays the current users connected to your account. Click the 'Add A New User' link at the top of the list to connect extra users to your subscription. Enter each user's email address into the 'Existing or New User' box separated by a comma then click the 'Add' button. Each user in the list will receive an email invitation to connect to your subscription account. Please note that the Principal / Administrator is advised by email that this action has taken place.

How can I disconnect the user from my account?

To disconnect a user, click on the 'Admin' link in the top right-hand corner of the page, then select 'Manage Users' from the 'Account Details' menu on the left hand side of the Administration page. The current users connected to your account are displayed in a table. Locate your user in the list and click the 'Remove' link. The user has been instantly removed from your account. (Please note that clicking 'Remove' will disconnect the user without additional warnings). Please note that the Principal / Administrator is advised by email that this action has taken place.

Is there a limit to how many users we can have in our office?

The package that you have signed up for will include an allowed number of users however you can increase your allowed user count to ensure that everyone in your organisation can access and perform searches. If you need to purchase extra users and would like to discuss your package options then please contact your friendly CoreLogic RP Data sales representative on 1300 734 318 for more information.

What happens if I move offices?

Your username is unique to you and can be linked to a new account no matter where you work. Should you change employers, your old employer can disconnect you from their account and your new employer can re-connect you to their account. (Absolutely no data follows the user).

I don't want ex employees taking data with them. Can you stop this?

If a user is disconnected from an account (for example if an employee leaves or is fired) then only the username and password follows that user. The data the user had access to does not follow them. All data belongs to the Principal who is paying for the subscription.

I have received an email invitation, but I can't create the username I want.

There may already be another "bill.smith" account or you may have created a username in the past and then forgotten about it. If you're unsure you can contact Customer Service Team on 1300 734 318.

It won't accept my personal email address.

When creating a personalised login you are asked to enter in both your personal and work email addresses. Your personal email address should be unique because that's where any password changes you make will be sent. Your work email address can be a shared email if required e.g. sales@jimsmithrealty.com.au. You cannot enter the same email address for work and personal. They must be two different email addresses. (It wouldn't be secure if we sent your password change request to a shared email account).

I don't have a personal email address.

There are many free email services that you can sign up to such as www.hotmail.com (Microsoft), www.gmail.com (Google) or www.yahoo.com (Yahoo).

General

What happened to the old property system?

CoreLogic RP Data has invested heavily to bring you an easier, faster, smarter property system called RP Data Professional. The 'RP Data Classic' property system is still there and accessible for you to use. In the coming months we will retire it as functionality is built up in our latest RP Data Professional system. We encourage you to spend some time in RP Data Professional because we're sure you'll find it easier to use, faster to find properties and a smarter way to create property research and reports.

How is On The Market Different in RP Data Professional?

We've split On The Market into two separate views. Now when you perform a multi property search, you'll see two extra tabs on your results page if you are subscribed to the "On The Market" product.

  • On the Market: This results tab view displays current listings that are active right now.
  • Market Compare: This results tab view displays a history of listings advertisements. It displays a mixture of current listings and properties that "were" advertised but may have recently sold. We display the First and Last Advertised Prices and Days On Market as well as the Discount Percentage that has or is occurring from First List Price to Last List Price. If a property has recently sold, we also display the Actual Sale Price.

Where has Property Monitor gone?

Property Monitor is not available just yet in this first release of RP Data Professional. We're busy building it now. In the meantime, please continue to use Property Monitor alerts by accessing this functionality from the 'RP Data Classic' property system.

Search

How do I search for properties?

At the top of the page you'll see our new 'Quick Search' bar. Quick search lets you enter four different types of search. As you type, the predictive address options will change to direct you to the appropriate property record/s. Below are some example quick searches to get you started:

  • Find a specific address: "1 Lee Street. Buderim QLD, 4556"
  • Find all properties in a street: "Mill Street, Albion, QLD, 4010"
  • Find all properties in a suburb: "Epping, NSW, 2121"
  • Find all properties in a post code: "3121 VIC"

Watch a short video on how to search for properties using RP Data Professional

How do I perform advanced searches?

Select the 'Search' menu from the top right navigation bar and the 'Advanced Search' page will load. There are four tabs from which you can search. These are: Address, Parcel, Company and Name.
Here are some examples:

  • Search by Address: Type a specific address, street name, suburb name or post code.
  • Search by Parcel: Type combined Lot & Plan numbers, Plan numbers only, Strata Plan numbers and Building Unit Plan numbers.
  • Search by Company: Type a company, corporation or trust name.
  • Search by Name: In states where ownership information is available you can type surname, first name and suburb. The name search is an “exact text search” so you can increase the number of results by entering partial text.

Watch a short video on refining your property search results

How do I do a Sales History Search?

Perform a multi property search by typing a street name, suburb name or post code into the quick search bar. Next you'll see your search results page. Click the 'Sales History' results tab to view properties sold in the past six months. If you need to search for a longer time period, just adjust the 'Sale Date' calendar options located in the Refine Search panel on the left hand side of the page. You can also use the Refine Search options to filter your results by property type and property attributes to find just the properties you are looking for.

How do I do an On The Market Search?

Perform a multi property search by typing a street name, suburb name or post code into the quick search bar. Next you'll see your search results page. Click the 'On The Market' results tab to view properties that are listed for sale right now. If you need to search for a longer time period, just adjust the 'Listing Date' calendar options located in the Refine Search panel on the left hand side of the page. You can also use the Refine Search options to filter your results by property type and property attributes to find just the listings you are looking for.

I'm a mortgage broker or lender. How do I perform a "Finance" search like I used to?

We've now made it easy to perform finance searches that show likely mortgage qualification products. Just perform a multi property search then select the 'Finance' results tab. Use the 'Financing Cycle' drop down box on the Refine Search menu to display properties which we predict would suit specific mortgage products.

  • Refinance: Properties purchased between 2 and 4 years from the current date.
  • High Equity: Properties purchased between 6.5 and 8 years from the current date.
  • Reverse Mortgage: Properties purchased more that 20 years from the current date.
  • Low Doc: Properties purchased by business entities (not available in ACT, NT and TAS).

Property Tasks

What is My CMAs?

Every time you run a CMA, the property photo and address will be added to your My CMAs panel on the Dashboard. This helps you track the CMAs that you are working on. When you win the listing, hover your mouse over the photo then click the 'List' icon to move the property to your 'My Listings' panel.

What is My Listings?

The 'My Listings' panel is a convenient way to track the properties you currently have listed for sale. You may also choose to build a Property List Report highlighting specific stock to potential buyers.

What is My Recent Sales?

Clicking the 'Sold' icon on any property record is a simple way to add your properties to your 'My Recent Sales' panel. It's like your personal scorecard of the sales you have made in your local area.

What is My Rentals?

Clicking the 'Rent' icon on any property record is a simple way to track the rental properties you have under management. Each property will be added to the 'My Rentals' panel. It's a simple way to track properties your rent roll.

What is My Watchlist?

When you add any property to your watch list, we'll alert you if it's ever listed, sold or advertised for rent. You can watch as many properties as you like.

What is My Titles?

Customers in Queensland, New South Wales and Victoria can purchase a property title record from within RP Professional. For convenience, we place your purchased title documents in your 'My Titles' Panel. Please note that legally we are only allowed to hold your title record post your purchase for three days. Your purchased title will disappear from RP Professional once the three days expires. We highly recommend you save any purchased title document to your local hard drive so that you have a permanent copy of the document your purchased.

About CoreLogic

CoreLogic Australia is a wholly owned subsidiary of CoreLogic (NYSE: CLGX), which is the largest property data and analytics company in the world. CoreLogic provides property information, analytics and services across Australia, New Zealand and Asia, and recently expanded its service offering through the purchase of project activity and building cost information provider Cordell. With Australia’s most comprehensive property databases, the company’s combined data offering is derived from public, contributory and proprietary sources and includes over 4.4 billion decision points spanning over three decades of collection, providing detailed coverage of property and other encumbrances such as tenancy, location, hazard risk and related performance information.

With over 20,000 customers and 150,000 end users, CoreLogic is the leading provider of property data, analytics and related services to consumers, investors, real estate, mortgage, finance, banking, building services, insurance, developers, wealth management and government. CoreLogic delivers value to clients through unique data, analytics, workflow technology, advisory and geo spatial services. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance and mitigate risk. CoreLogic employs over 650 people across Australia and in New Zealand. For more information call 1300 734 318 or visit www.corelogic.com.au.

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