A word from our CEO

Lisa Claes, CEO CoreLogic International

Lisa Claes
CEO CoreLogic International

It has been a turbulent few weeks for CoreLogic and our clients, partners, vendors and suppliers as we work together to take on the ’once-in-a-century’ challenge of responding to the novel coronavirus (COVID-19) pandemic.

We will look back on the first half of 2020 as being a period in our lives where everything seemed to shift off its axis. We are in a time where COVID-19 is reshaping the way our world is interconnected, from how we conduct business to how we live our lives.  We are beginning to understand what a global pandemic potentially means for our countries, our businesses and our families.  What makes this shared experience so challenging is that at the moment we have more unknowns than knowns and this is what makes us feel uncomfortable and sometimes anxious as human beings. What is needed most in these uncertain times is clarity.

To that end, we have been focused on making sure we are doing everything possible to ensure we protect the health and wellbeing of our staff, clients and the wider community, whilst maintaining our high levels of support and service.  Above all, our CORE values of Clients First, Ownership, Respect and Engagement are our compass in these difficult times and I am very proud to see our values come to life each day of this crisis.

We understand that this global pandemic brings significant impacts for our clients across all segments we work with. It is a very tough time.  We are committed to partnering with you through this crisis by providing practical support to your business through our data and insights and by finding creative new ways to work together.

We are working with many of you across the key industries we serve, including our real estate, financial institutions, insurance companies, government agencies and property owners to help overcome the many challenges together. Thank you for those of you who have and continue to engage with us; we value the feedback about how we can assist your business during these times. We are also collaborating with many of the industry bodies who work with and represent you in the property ecosystem to ensure we are collectively bringing solutions to ensure continuity of business where possible.

This web page will be a central place you can find information as to our response. 

Our commitment is that we will continue to keep you updated and provide insights and leverage our unique data sets to provide that much-needed clarity, despite all the current uncertainties. 

Take care,
Lisa Claes

 

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Available support

Through data, analytics and connectivity, CoreLogic is uniquely placed to help your business and customers find solutions to the changes and challenges posed by the COVID-19 pandemic. Below are some of the more important measures we are implementing.  We will continue to update you as these evolve.

If you need more information, or if we can assist in any other way, don’t hesitate to reach out to your client account manager, or the Customer Call Centre on 1300 734 318. Alternatively, fill out the form here.

 

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Helping our lenders, valuers and brokers and their clients

We are leveraging our unique platforms, data and analytics to find innovative ways to maintain home lending operations during this time. 

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Our initiatives include: 

  • Using remote digital valuation solutions to replace onsite inspections, including a customer portal that allows occupiers of the property to video stream and also add images 
  • Regular reporting on Automated Value Model (AVM) performance 
  • Working with regulatory bodies and LMI providers to ensure industry standards are met while making more desktop inspections possible.


 

 

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Helping our real estate clients

In uncertain times, we continue to provide data solutions and insights that are easy to understand, and to help provide clarity about the property market.

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We are:

  • Hosting webinars where Tim Lawless, Research Director at CoreLogic, will share the latest insights on the impact of the crisis.
  • Developing personalised real-time dashboards for RP Data subscribers with additional data , including property searches, property views and CMAs 
  • Making our direct marketing tool, Marketing Direct, available to more of our customers so they can continue to connect effectively with their market to share insights during this period
  • Enhancing our Market Scorecard benchmarking tool to provide daily New Listings data for our valued franchise and boutique networks, allowing them to leverage data that can help them navigate these uncertain times.  

 

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Helping our insurance industry partners

We are re-purposing our unique data sets and platforms to enable you to continue business in this rapidly changing environment.

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We are:

  • Providing solutions for remote collection of claims, and helping to keep services running while maintaining the safety of all involved
  • Assisting with insurance estimates through products like Commercial Estimator and Cordell Sum Sure, which will help relieve the pressure of turning around insurance estimates for property quickly in a time of heightened demand.

 

 
 
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Assistance to government

Over the coming years Australians will reflect on their deeply personal experiences of a most unique phenomenon; a global event, unfolding on a national level and yet somehow touching our individual households. Each memory will be inimitable, crystalline. 

An economic, sociological and public health stress test, COVID19 is touching millions of Australian lives each day, and in ways we don’t yet understand. CoreLogic is uniquely positioned to provide answers, and is committed to supporting Government and the national interest as we jointly navigate this once in a lifetime crises. 

From a birds eye perspective, CoreLogic understands government at all Levels is prioritising its collective response to COVID19 from the perspective of three main pillars; (1) Public Health, (2) Macroeconomic Impacts, (3) Social Outcomes. Put another way, the goal is to keep Australians healthy, homed, and employed.

Our data is already shedding light on macro-economic trends, helping to inform government policy-making, and to shape long-term planning on the pandemic. That assistance is going to continue as we maintain our advisory role with key policy and decision makers in government and speak with government clients about developing solutions that will help them navigate the coming months. 

 

We are here to help

You may have a better idea how we can help you than we do. If you believe our data systems can assist you in any way, don’t hesitate to let us know by contacting your client account manager or the CoreLogic Customer Call Centre on 1300 734 318.  Alternatively, use the contact form below.