Increased policyholder satisfaction
Use Symbility to provide policyholders secure access to their claim status (rights defined) for full transparency and client ownership.
Consistency in claims
Standardise a consistent property claims process by using Mobile Claims for onsite visits which includes integrated insurance cost data, powered by Cordell. Using Mobile Claims as an all-in-one onsite tool can help create claim consistency and improve the quality of information captured while onsite.
Minimise the opportunity for miscommunication with all claim participants working from a single, centralised claim file. Setup claim assignment rules and alerts to track the lifecycle of each claim.
Full team visibility: view internal stakeholder participation and external vendor involvement every step of the claim.
Using an open API, Symbility can integrate directly with Claims Management Systems (CMS) and other third party partners. Symbility is also a preferred partner of Guidewire’s ClaimsCenter.
Measure operational performance and potential: use the standard reporting suite to identify areas for added focus or improvement, including supplier SLAs.
Automatically notify all claim participants of important changes and updates. Users can choose how they receive notifications - via email and/or text message.
Claims Connect calendar tools synchronize with Outlook to make scheduling and rescheduling of appointments convenient and efficient.
Accommodate surge changes in the assignment process and provides Claims Connect users with the option of creating special preferences for surges.
Gain visibility by creating multiple assignments for claims that involve multiple participants.