Symbility Desk Adjuster
Symbility Desk Adjuster
Adjust more claims over the phone

CoreLogic's new strategic partnership with Symbility Solutions helps the home insurance industry simplify the claims process and improve the customer experience via data driven cloud-based workflow solutions.

Symbility Desk Adjuster enables inside adjusters to field low-severity claims over the phone by using a questionnaire that combines a configurable call script with a patent-pending expert estimating system that the insurance carrier sets up based on their procedures, preferences, and estimating practices

5 Ways Symbility Desk Adjuster can help your business:

  1. Minimize operational expenses by desk adjusting a larger number of claims.
  2. Exceed customer expectations by accelerating claim transaction.
  3. Allow reviewers to edit existing estimates.
  4. Improve the consistency and quality of estimates even among users with limited construction knowledge.

Escalate claims to field inspectors based on criteria you define.

Key Features
  • Consistency - Intelligent questionnaire combines call script with estimate-building type questions based on your company’s practices. This single dynamic questionnaire helps users ask the right questions to generate consistent results claim after claim.
  • Expertise - Guided experience helps users with limited construction knowledge produce consistent and high quality claims results.
  • Centralise - Expand your organisation’s inside adjusting capabilities. Symbility Desk Adjuster enables companies to reduce costs and accelerate claim cycles by handling losses internally over the phone.
  • Efficiency - Improve your organization’s claim handling efficiency by leveraging info gathered through the FNOL process to decide which claims require desk adjusting.
  • Automate - Desk Adjuster recognizes when small loss claims should be escalated to a field adjuster and provides the right tools to make that a fluid and easy process.

About CoreLogic

CoreLogic Australia is a wholly owned subsidiary of CoreLogic (NYSE: CLGX), which is the largest property data and analytics company in the world. CoreLogic provides property information, analytics and services across Australia, New Zealand and Asia, and recently expanded its service offering through the purchase of project activity and building cost information provider Cordell. With Australia’s most comprehensive property databases, the company’s combined data offering is derived from public, contributory and proprietary sources and includes over 4.4 billion decision points spanning over three decades of collection, providing detailed coverage of property and other encumbrances such as tenancy, location, hazard risk and related performance information.

With over 20,000 customers and 150,000 end users, CoreLogic is the leading provider of property data, analytics and related services to consumers, investors, real estate, mortgage, finance, banking, building services, insurance, developers, wealth management and government. CoreLogic delivers value to clients through unique data, analytics, workflow technology, advisory and geo spatial services. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance and mitigate risk. CoreLogic employs over 650 people across Australia and in New Zealand. For more information call 1300 734 318 or visit www.corelogic.com.au.

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