- Consistency - Intelligent questionnaire combines call script with estimate-building type questions based on your company’s practices. This single dynamic questionnaire helps users ask the right questions to generate consistent results claim after claim.
- Expertise - Guided experience helps users with limited construction knowledge produce consistent and high quality claims results.
- Centralise - Expand your organisation’s inside adjusting capabilities. Symbility Desk Adjuster enables companies to reduce costs and accelerate claim cycles by handling losses internally over the phone.
- Efficiency - Improve your organization’s claim handling efficiency by leveraging info gathered through the FNOL process to decide which claims require desk adjusting.
- Automate - Desk Adjuster recognizes when small loss claims should be escalated to a field adjuster and provides the right tools to make that a fluid and easy process.
Symbility Desk Adjuster
Adjust more claims over the phone
CoreLogic's new strategic partnership with Symbility Solutions helps the home insurance industry simplify the claims process and improve the customer experience via data driven cloud-based workflow solutions.
Symbility Desk Adjuster enables inside adjusters to field low-severity claims over the phone by using a questionnaire that combines a configurable call script with a patent-pending expert estimating system that the insurance carrier sets up based on their procedures, preferences, and estimating practices
5 Ways Symbility Desk Adjuster can help your business:
- Minimize operational expenses by desk adjusting a larger number of claims.
- Exceed customer expectations by accelerating claim transaction.
- Allow reviewers to edit existing estimates.
- Improve the consistency and quality of estimates even among users with limited construction knowledge.
Escalate claims to field inspectors based on criteria you define.
Key Features