- Consistency - Intelligent questionnaire combines call script with estimate-building type questions based on your company’s practices. This single dynamic questionnaire helps users ask the right questions to generate consistent results claim after claim.
- Expertise - Guided experience helps users with limited construction knowledge produce consistent and high quality claims results.
- Centralise - Expand your organisation’s inside adjusting capabilities. Symbility Desk Adjuster enables companies to reduce costs and accelerate claim cycles by handling losses internally over the phone.
- Efficiency - Improve your organization’s claim handling efficiency by leveraging info gathered through the FNOL process to decide which claims require desk adjusting.
- Automate - Desk Adjuster recognizes when small loss claims should be escalated to a field adjuster and provides the right tools to make that a fluid and easy process.
CoreLogic's new strategic partnership with Symbility Solutions helps the home insurance industry simplify the claims process and improve the customer experience via data driven cloud-based workflow solutions.
Symbility Desk Adjuster enables inside adjusters to field low-severity claims over the phone by using a questionnaire that combines a configurable call script with a patent-pending expert estimating system that the insurance carrier sets up based on their procedures, preferences, and estimating practices
5 Ways Symbility Desk Adjuster can help your business:
- Minimize operational expenses by desk adjusting a larger number of claims.
- Exceed customer expectations by accelerating claim transaction.
- Allow reviewers to edit existing estimates.
- Improve the consistency and quality of estimates even among users with limited construction knowledge.
Escalate claims to field inspectors based on criteria you define.