Symbility Desk Adjuster
Adjust low-severity claims over the phone. Symbility Desk Adjuster is an add-on to Symbility Claims Connect that enables internal office staff to quickly assess low-severity claims at their desks with complete customisation. Use purpose-built decision tree questionnaires to triage, assess or settle claims based on company policies and best practices.
Minimise operational expenses
Desk adjust a larger number of claims with the support of a proven estimating system that’s configurable to your own procedures, preferences and estimating practices.
Improve the consistency and quality of claims adjustments
Symbility Desk Adjuster can help you fulfil your property insurance claims with consistency and can support desk adjusters with intuitive, logic based Q&A estimating technology. Users with limited construction knowledge can use Symbility Desk Adjuster to compare and validate contractor quotes without having to navigate a large, unfamiliar and complex pricing database.
Exceed customer expectations
Helps avoid long wait times and reduce frustration for the policyholder with accelerated claim decisions.
Centralise your adjustments process & maximise efficiency
Expand your internal desk adjusting capabilities while reducing the costs of onsite visits and accelerating claim cycles by handling losses over the phone. Speed up your claim handling by leveraging the information gathered through the First Notice of Loss process to decide which claims can just be desk adjusted.
Features
Desk Adjuster recognises when small loss claims should be escalated to a field adjuster and provides the right tools for escalation.
Set your own criteria to escalate claims to field adjusters and enable reviewers to edit existing estimates.
The intelligent questionnaire combines call script with estimate-building type questions based on your company’s practices.
Allow reviewers to easily edit existing estimates.
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