Purpose-built and responsive, LINK is a white-label web application that allows insurance carriers to increase their transparency during claim processing. By leveraging Symbility Claims Connect, in mere minutes, LINK can reflect your own branding and be customized to look like an in-house web application that works on any smartphone, tablet, or PC.
LINK provides insight into the claim from first notice of loss (FNOL) until the repairs are completed. This real-time, self-service portal allows policyholders to check the status of existing claims anytime, anywhere. Satisfying your policyholders and easing the burden on your call centres.
By providing policyholders access to a detailed repair calendar, notes, photos and other documentation, they become active participants in their own claim process. LINK can even push important events and milestones directly to the insured through instant notifications so they are never left in the dark.
LINK provides a safe, secure, and efficient way to get the information you need from policyholders. Through the use of seamless photo and document uploads, as well as notes, and notifications your staff is never more than a click away from getting the valuable information they need from the insured.
Not only can policyholders track the information and view documentation associated with the claim through LINK, they can also communicate directly with the various participants involved, from insurance carriers to adjusters and even contractors - online quickly and easily.
Grant policyholders the ability to view and contribute to their claim process.
Invite policyholders to self-service, uploading their own photos, notes and documents.
Push email or SMS notifications to policyholders about important claim updates.
Enable direct communication between the policyholder and the insurance supply chain.