Symbility Video Connect
Symbility Video Connect
Collaborate with policy holders in a secure remote inspection

CoreLogic's new strategic partnership with Symbility Solutions helps the home insurance industry simplify the claims process and improve the customer experience via data driven cloud-based workflow solutions.

Paving the way towards consumer self-service. This ground-breaking live video collaboration tool enables policyholders to interact directly with an insurance adjuster at the First Notice of Loss stage to perform a complete and secure remote inspection of the damaged property.

5 Ways Symbility > Video Connect can help your business:

  1. Improve overall customer service through faster and more accurate claim settlement and supplement processing.
  2. The adjuster is enabled to gather the documentation and information required to determine the services needed and complete the estimate, in some cases, in real time.
  3. Designed to function in locations with limited network conditions, Video Connect runs on ultra-low bandwidth, making it extremely versatile in emergency situations.
  4. With Video Connect, policyholders can become active participants in their claim.
  5. With Video Connect, a positive shift in desk settled claims means a reduction in loss adjustment expenses.

Key Features
  • Globalisation - Video Connect enables insurance companies to leverage skilled appraisers across a wider geographic location and mitigate staffing needs in times of catastrophes.
  • Security - Fraud protection thanks to geocoding for all video recordings and photo documentation captured at the loss location.
  • Accuracy - Video Connect improves estimate accuracy through damage recognition and customer engagement, leading to faster settlement for policyholders.

Consumer self-service - Symbility Video Connect enables the adjuster to use the camera and other integrated capabilities on the policyholder’s smartphone or tablet to capture scope information.

About CoreLogic

CoreLogic Australia is a wholly owned subsidiary of CoreLogic (NYSE: CLGX), which is the largest property data and analytics company in the world. CoreLogic provides property information, analytics and services across Australia, New Zealand and Asia, and recently expanded its service offering through the purchase of project activity and building cost information provider Cordell. With Australia’s most comprehensive property databases, the company’s combined data offering is derived from public, contributory and proprietary sources and includes over 4.4 billion decision points spanning over three decades of collection, providing detailed coverage of property and other encumbrances such as tenancy, location, hazard risk and related performance information.

With over 20,000 customers and 150,000 end users, CoreLogic is the leading provider of property data, analytics and related services to consumers, investors, real estate, mortgage, finance, banking, building services, insurance, developers, wealth management and government. CoreLogic delivers value to clients through unique data, analytics, workflow technology, advisory and geo spatial services. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance and mitigate risk. CoreLogic employs over 650 people across Australia and in New Zealand. For more information call 1300 734 318 or visit

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