Symbility Video Connect
Collaborate with policy holders in a remote inspection. This live video collaboration tool, which integrates with Symbility Claims Connect, enables policyholders to interact directly with an insurance adjuster at the First Notice of Loss stage to perform a complete and secure remote inspection of the damaged property.
Outstanding client care and reduced costs
Policyholders can actively participate in their property insurance claim and enjoy faster, more accurate claim fulfilment . Lower the cost of onsite inspections and reinspections by increasing the number of desk-settled claims.
Efficient, accurate information gathering
Helps you collect the loss facts to determine services required, complete an estimate or even settle the claim in real time. Improve your estimate accuracy through damage recognition, leading to faster property insurance claim fulfilment for policyholders.
Consumer self-service with fraud protection
Desk Adjusters can access the camera, zoom function, photo gallery and other integrated capabilities on the policyholder’s smartphone or device to capture scope information directly. Geocoding is captured on all video recordings and photo documentation created while on the call.
Features
Capture, notate and store images all within one phone call into a single claim file that’s accessible to all parties on the claim fulfilment path.
Leverage skilled appraisers across a wider geographic location and mitigate staffing needs in times of catastrophes.
Offers fraud protection by geocoding all video recordings and photo documentation captured at the loss location.
Designed to function in locations with limited network conditions so it is versatile in rural or emergency situations.
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