Collaborate with policy holders in a secure remote inspection
CoreLogic's new strategic partnership with Symbility Solutions helps the home insurance industry simplify the claims process and improve the customer experience via data driven cloud-based workflow solutions.
Paving the way towards consumer self-service. This ground-breaking live video collaboration tool enables policyholders to interact directly with an insurance adjuster at the First Notice of Loss stage to perform a complete and secure remote inspection of the damaged property.
5 Ways Symbility > Video Connect can help your business:
Improve overall customer service through faster and more accurate claim settlement and supplement processing.
The adjuster is enabled to gather the documentation and information required to determine the services needed and complete the estimate, in some cases, in real time.
Designed to function in locations with limited network conditions, Video Connect runs on ultra-low bandwidth, making it extremely versatile in emergency situations.
With Video Connect, policyholders can become active participants in their claim.
With Video Connect, a positive shift in desk settled claims means a reduction in loss adjustment expenses.
Key Features
Globalisation - Video Connect enables insurance companies to leverage skilled appraisers across a wider geographic location and mitigate staffing needs in times of catastrophes.
Security - Fraud protection thanks to geocoding for all video recordings and photo documentation captured at the loss location.
Accuracy - Video Connect improves estimate accuracy through damage recognition and customer engagement, leading to faster settlement for policyholders.
Consumer self-service - Symbility Video Connect enables the adjuster to use the camera and other integrated capabilities on the policyholder’s smartphone or tablet to capture scope information.
At CoreLogic, we are passionate about property data and how we collect it from more than 600+ industry, public and government sources which is more than any other provider.
With coverage of 98% of the Australian property market and more than 500 million decision points in our database, we’re absolutely passionate about data accuracy which allows us to deliver on our promise of the most reliable and powerful property insights and analytics.
We also protect privacy with our strict Trust Through Transparency policy.
