Every spin around the sun we take, the world gets more progressive. Technology keeps on advancing and finding ways to make almost everything in our lives easier and faster. As technology changes, so do the people who use it. This means that your employees, your contractors, and your customers are all becoming savvier and demand more from the companies they work with. A recent study reported in Insurance Thought Leadership showed that no matter where a carrier thinks they are currently, they can always do more to improve and serve their policyholders better with technology.
“Continuous improvement to customer experience in claims is critical to any strategy. After all, claims are a real ‘moment of truth’ for insurers, with meaningful impacts on outcomes and customer loyalty. Insurers that craft the right strategies and deploy the right mix of digital technologies will be able to turn their claims operations into a source of competitive advantage, market differentiation, and brand perception.”
In the past, being able to think about the future, test new ideas and technologies was a “nice to have” in the insurance industry. However, in today’s environment, there is no more nice to have. Innovation has become a must do. As your policyholders demand more, they also are not afraid to go out and find someone else that will give it to them if they can’t get it from your company. People are now loyal to whomever can give them what they want, the way that they want.
So, how do you deliver big on innovation for your customers and employees alike?
Making big changes may seem like a hard task, but it doesn’t need to be. Symbility helps companies make their claims processes better, faster, easier to use, and more efficient for all stakeholders.
Symbility Claims Connect is a cloud-based claims management platform that helps carriers to keep track of everything related to the claims process; from who’s involved in the claim on your end and your third-party contractors, to where exactly the claim is on its process to resolution. Symbility Mobile Claims has given new power and speed to claims adjusters, as it allows them to create diagrams, add photos, and even pull up pricing information directly from their mobile device while in the field. There is also technology to help bring your policyholder’s experience into the modern age with Symbility LINK, a web application that allows them to submit claims information and stay in contact and up-to-date with you as your process their claims so that they’re never in the dark about what is happening with their claim.
If you haven’t started thinking about how you’re going to bring your claims process up to speed, don’t worry, you’re not alone. Many companies have adopted and have taken advantage of Symbility products to improve their claims processes, but there are many more still waiting for someone like us to come along.
We’d love to talk to you and help you to bring innovation and technology to your claims process.