Putting the customer first is why Barry Plant Manningham’s team is an industry leader. Managing Director Spiro Drossos credits the Plezzel platform’s buyer response as transforming their buyer/tenant experience.
Spiro Drossis set about changing the business to be more customer oriented. Changes started with a new management and leadership team and extensive training and development.
Customer-oriented changes included an international division to support overseas clients, a new automated response system to handle initial inquiries and community partnerships. “In today’s buyer world people expect things to happen quickly. Buyers excited to see a property that has just been listed email us, not knowing whether we are at an appraisal or in negotiations, and they want a response” Spiro Drossos commented.
“With our database, we can automate the information sent to clients to tell them more about the house and the location, such as local schools. We then follow up by close of business with a phone call."
- Spiro Drossos
The agency has benefited and experienced an increase in the number of appraisals, and overall increased exposure of their brand.
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