Our People

Jodi has 15 years’ experience in property related businesses largely in the sales sphere. Jodi now leads the Customer Success division of CoreLogic ANZ responsible for retention of the SME client base.

Demonstrated history of working with SaaS businesses in the information technology and services industry. Skilled Leader in Negotiation, Customer Success, Sales, Strategic Planning & Execution, and Business Development. MBA graduate from University of Auckland.

My goal as a Customer Success Manager is to work closely with my customers to ensure they are as successful as possible. Working together as a team will guarantee they see me not just as a point of call or problem solver, but as someone they trust. I enjoy gaining an in depth understanding of what value means to our customers and regularly delivering this. 
 
I have taken great pride in becoming the Team Leader for Customer Success, and seeing this function dedicated to supporting and helping our customers be successful is one of my greatest achievements. Helping build out the strategy of our Customer Success team has been very rewarding when you see the great results of each individual – ranging from increasing Customer Happiness scores to high renewal rates. Such metrics are what continually proves out our continued loyalty from our customers. 

With extensive experience across the Real Estate and Valuation industries, I bring a wealth of knowledge to assist my clients in making the best property data driven decisions. Being part of the CoreLogic family for more than 7 years, I’ve seen various changes in the property market and know how CoreLogic systems can assist our clients, to always stay one step ahead.

The driving focus with my portfolio of clients will include:

• Building long lasting trusting relationships
• Discover and learn about clients' internal business models, and applying solutions
• Working with and defining what success looks like for my customers

My mission is to keep my customers well informed, loyal to Corelogic and happy. I am here to make their lives easier, give them accurate information and help with their problems. If I don’t have the answers, it is my job to follow up and to get them for the customer. I pride myself on accountability and being accessible to my customers. I aim to treat all customers equally and with the greatest of respect.

I get great satisfaction out of solving my clients issues and turning negative situations into positive ones. Customer Success has a metric that monitors the Happiness of Customers in a quarterly survey.  One of my greatest achievements in our newly revamped CSC was that I achieved the highest movement in scores in Q2 2017.  This tells me that my customers are specifically happy with my service to them.

As a Customer Success Manager at CoreLogic my role is to put our Customers first and help them succeed in their business in every way we can. I am here to assist and guide my customers in the direction that they would grow and prosper and get a return on their investment with CoreLogic and in turn establish a strong relationship of trust and value.

Being in the business for 7 years, I have gained many insights and firmly believe that you need a strong foundation first and foremost to build on. To establish a good relationship you need good rapport, trust and confidence which my customers have with me, and the ability to listen and provide the best solution. These are the good values I strongly believe which will lead to Customer Success.

As a Customer Success Manager, it is important for me to be the voice of my clients within CoreLogic. I am responsible for ensuring that the customer truly understands how their CoreLogic service helps them to achieve their business goals. Together we do this by identifying what tools are of most benefit to them, relevant to their defined pillars of success, whilst still ensuring a high level of customer satisfaction. 

It is most rewarding for me when my clients see CoreLogic as a true strategic partner for their business. Having the highest customer renewal rate within the Customer Success Centre in 2017 has been testament to that.

“Leave everyone better than you found them.” – Robin Sharma

This has been my mantra for a long time and as a Customer Success Manager I am able to do just that; one conversation at a time. I believe in simplicity and accountability, and you can rest assured that every interaction is honest and carried out with a lot of respect. 

With over a decade of experience in Service Management in various industries, coupled with an MBA, I understand business and the importance of Return on Investment. I will be your trusted advisor in leveraging the world class product suite that CoreLogic has to offer to aid in your businesses success. Process is simple and it starts with, “Hi, I'm Shiv from Corelogic, how can I help you today, tell me about your business…”

As a Team Leader in Customer Success, my aim is to establish relationships and partnerships with clients in order to assist them with their business requirements using CoreLogic products. Since 2009, I have taken the time to understand our clients’ business needs and help them achieve their business goals through our data solutions and industry knowledge.

As a Customer Success Manager my goal is to work in partnership with my clients to understand how best our information can help them achieve their business objectives. Every clients' needs are different and a tailored approach is required to ensure they maximise their earnings potential and see a return on their investment in CoreLogic’s Big Data!

Liz is a Customer Success Manager and works with key accounts nationally, multi state and state accounts. I work in partnership with clients to understand their business and offer business solutions. I will guide clients to achieve their business objectives. I am the go to person to help clients. I will also help and show them to become more productive. Nothing makes me more happy than to improve clients businesses through building software and gain a return on investment.

Dustin came to CoreLogic Australia in 2008 to lead customer engagement in our newly formed Banking and Finance vertical. After managing all aspects of our relationships with CBA Group and Genworth for 3 years, Dustin now leads a team of professional Client Directors responsible for the ongoing strategic account management of Australia’s banking and insurance institutions.

Prior to joining the Australian business, Dustin spent 10 years in various sales and sales management roles with our CoreLogic US parent company’s Data & Analytics business.

My focus is to empower customers with actionable insights using property data, analytics and risk management solutions that enable them to deliver strategic advantage.

I strive to establish enduring relationships that build trust and creates a transparent environment for my clients to share their business objectives and challenges.

I take a huge amount of personal pride in delivering successful business outcomes and engaging with different personalities from across each of the organisations that I’m the custodian for.

Always willing to be adaptable, flexible, and dedicated to achieving a win-win for both sides has always been a key philosophy of my approach and success.

I have extensive experience with over 13 years working in the property data analytics discipline with tenures at other well-known organisations. This allows me to bring a well-rounded perspective on data and ability to identify unique opportunities for my customers to leverage.

I also hold an honours degree in Mechanical Engineering from the University of Sydney which enables me to understand the nuances of data and extracting the most value from the available insights.

Outside of work, I’m involved in Surf Life Saving and Junior Rugby League.

Accounts

Aussie Home Loans
Commonwealth Bank of Australia
Bankwest

As a strategic business partner to my banking and financial services customers, my goal is to provide unique property-level insights that power the Australian and New Zealand real-estate market and overall global economy.

I strive to develop and maintain productive business relationships by delivering rich technical solutions that increase efficiency, lower cost and drive growth.

My focus is to support complex businesses from end to end, including understanding objectives, improving business performance, mitigating risk, driving revenue and delivering results across top-tier organisations.

Prior to joining the CoreLogic Australia business three years ago, I spent the previous 10 years holding various sales and business development roles within our CoreLogic US parent company. 

I hold an Undergraduate degree in Psychology and a Master’s degree in Business, which enables me to nurture relationships, think strategically, and adapt in dynamic and complex business environments.

Accounts

Bendigo and Adelaide
Capital Market Industry
Citibank
Genworth
HSBC
Macquarie Bank
Resimac

My focus is to maintain and build on the strong relationship between Westpac Group and CoreLogic, to add value to every stakeholder interaction and to ensure myself and CoreLogic fully understand and align to the Westpac Group business objectives and strategic drivers.

A key part of my role is being the voice of Westpac Group within CoreLogic to ensure that we are driving towards a common goal and also ensure the appropriate data, experience, insights and resources are on hand to deliver maximum value to Westpac Group.

I have been working in the information services, analytics, consulting and software industry for 20 years in the UK, Australia & Asia Pacific region with a focus on both Risk Management and Marketing.

I moved to Sydney from the UK in May 2012 and as often happens moved straight to Bondi before settling in Surry Hills. My career in Australia has been heavily focussed around partnering with the two biggest banks in the Country and supporting these organisations with data and actionable insights. I’ve been a proud Australian citizen since November 2016 and joined I CoreLogic in May 2017.

Accounts

Westpac Group

I leverage my understanding of business and technology to aid my customers in leveraging their assets to deliver business value. 

I have worked locally and internationally for large multinational technology companies for over 25 years across all market segments. 

Outside of work, I am involved with a microbrewery. 

Accounts

NAB Group

I help deliver growth through confident decision making, involving property in the Banking & Financial sector.

I have 15 years’ experience working with large corporate clients to understand their needs and pain points, while offering solutions to exceed projected business targets.

Accounts

AMP
Click Loans
ING
Liberty Financial
ME Bank
Pepper Money

Mutuals – NPBS, Teachers Mutual Bank, Greater Bank, Police Bank, IMB Ltd, Qudos Bank, Regional Australia Bank, Defence Bank

I help customers by developing and building relationships by understanding their business, drivers and what defines success. I enjoy helping my clients solve real problems and empowering them to provide their customers the best possible experience by using our data and insights.

I have over 14 years of experience in the Financial Services Industry across Institutional, Corporate, Transactional Banking, Retail and Credit Data Services. I'm passionate about creating innovation through collaboration and involved with a number of start-ups born from numerous Hackathon events.

Accounts

BOQ
CUA
Firstmac
Heritage Bank
Loans.com.au
MyState
The Rock
Virgin Money

My primary focus with my clients is to ensure I truly understand the opportunities and challenges they are facing. It is only then that I can leverage my industry expertise, and the global capabilities of CoreLogic to help them achieve their desired outcomes.

I pride myself on being a source of industry knowledge and networks, and are always looking to add value through exercising these for my clients.

My career experience consists of over 20 years or broad financial services experience working for major Australian banks, and consulting to banks globally in the United Kingdom & Ireland, United States, South Africa and Europe.  

Core areas of expertise are in strategy, credit risk, marketing and analytics.

Accounts

ANZ Banking Group Limited

I have a strong focus on building deep and broad relationships with my customers to better understand their needs across the short, medium and long term.

The cornerstone of these relationships is the engagement and support that I provide and co-ordinate in respect to the data and solutions that we deliver, to ensure that our customers achieve their expected outcomes.

I have been working with large Corporates and Government entities for over 20 years (7 years at CoreLogic) and have built a deep understanding of the industry segments that I work with.

Outside of work, I am heavily involved with hockey in both administrative and officiating capacities.

Accounts

Auto & General
Defence Service Homes
Insurance Council of Australia
QBE
RACQ
Suncorp
Youi

Federal Government - RBA, Treasury, ATO, DHS, DHA, Defence, DSS, AFP, AFSA

Joshua has been a part of the CoreLogic Customer Care Team for over 4 years. He has shown dedication to providing in depth knowledge of our products and services, while supporting our clients with our various products to maximise their benefit. Joshua is now the Team Leader of the Customer Care Team and is focussed on ensuring all team members provide the level of service our customers expect.

Prior to joining the CoreLogic Team, Joshua has had a varied background within the Building, Agriculture and Metallurgy industries. Outside of the professional environment Joshua likes to keep active, whether that be running, hiking, travelling or “attempting” to play his beloved sport of Hockey, he uses this to help cancel out his love of food.

Daniel has only joined the Corelogic Customer Care Team in Aug 2017. He is an active learner, being one of the newest in the company and has been tasked with supporting our clients with our various products to maximise their benefit. Daniel has been trained in our RP Data Professional, Cityscope and Residex systems so far and is already pestering his leaders to be trained in everything CoreLogic has to offer.

Prior to joining the Corelogic Team, Daniel has had a varied background within the Telecommunications, Finance and the now defunct video rental industries. In his spare time, Daniel likes to relax by playing his Xbox One with his girlfriend, casual study into psychology and philosophy, catch up on the latest technology around the globe, and is the resident IT guy for his “Technology Challenged” family.

Frank came to Corelogic in 2012 after 35 years in the banking sector, having worked predominately with two of the ‘Big 4’ banks. His experience in this field has been valuable in assisting Bankers and Mortgage Brokers in the ValEx valuation area of the CoreLogic business, in which he currently works. Frank has also revelled in expanding his knowledge of CoreLogic products to assist a wider range of our clients, currently undergoing accreditation in Cordell and Cityscope Product suites. 

He is dedicated to providing a quality first point resolution service to his clients, with great service in a timely manner, using all available resources of CoreLogic and its staff. In his spare time, Frank loves a good book or movie, and is an avid traveler, having spent the last 11 years holidaying in many and varied parts of the world. 

Peter has been on a 5 year journey at CoreLogic, starting with the Valex Team, involved with valuation support then moving into his current role as Associate, Client Services with the CoreLogic Customer Care Team. He has brought his customer services skills from a variety of industries over an extended working life.  He is passionate & dedicated to providing the best possible customer service for our clients over a vast range of CoreLogic Products, including RP Data Professional, Cordell & Residex.

Prior to commencing with CoreLogic, Peter had experienced many years in a variety of industries, including 20 plus years in Marine Insurance. He also managed to diversify & drive tourist buses for many years. He learnt that no matter what, “Customer Service” is an integral part of any organisation. Outside of work, Peter loves spending time with his family and friends.  He also enjoys travelling in Australia. Also, he loves the Adelaide Crows.

Vivian has been part of the CoreLogic Customer Care team for over 10 years and has seen the business grow immensely. She has been deeply involved with providing our clients with outstanding Customer Service of our Valex products and ensuring their needs and concerns are met. Being a subject matter expert of our Valex Product Suite, Vivian has also been involved in training new starters on the system and procedures to ensure everyone is focussed on providing excellent customer service and accurate information to all our clients.

Prior to joining Customer Care, Vivian was involved in owning and operating a Wedding Function Centre. Away from the office she enjoys travelling overseas including back to her homeland Greece which mainly involves island hopping as well as visiting relatives. Vivian also treasures spending quality time with her family especially her 1 year old granddaughter.