Our People

My goal as a Customer Success Manager is to work closely with my customers to ensure they are as successful as possible. Working together as a team will guarantee they see me not just as a point of call or problem solver, but as someone they trust. I enjoy gaining an in depth understanding of what value means to our customers and regularly delivering this. 
 
I have taken great pride in becoming the Team Leader for Customer Success, and seeing this function dedicated to supporting and helping our customers be successful is one of my greatest achievements. Helping build out the strategy of our Customer Success team has been very rewarding when you see the great results of each individual – ranging from increasing Customer Happiness scores to high renewal rates. Such metrics are what continually proves out our continued loyalty from our customers. 

With extensive experience across the Real Estate and Valuation industries, I bring a wealth of knowledge to assist my clients in making the best property data driven decisions. Being part of the CoreLogic family for more than 7 years, I’ve seen various changes in the property market and know how CoreLogic systems can assist our clients, to always stay one step ahead.

The driving focus with my portfolio of clients will include:

• Building long lasting trusting relationships
• Discover and learn about clients' internal business models, and applying solutions
• Working with and defining what success looks like for my customers

As a Customer Success Manager, it is important for me to be the voice of my clients within CoreLogic. I am responsible for ensuring that the customer truly understands how their CoreLogic service helps them to achieve their business goals. Together we do this by identifying what tools are of most benefit to them, relevant to their defined pillars of success, whilst still ensuring a high level of customer satisfaction. 

It is most rewarding for me when my clients see CoreLogic as a true strategic partner for their business. Having the highest customer renewal rate within the Customer Success Centre in 2017 has been testament to that.

“Leave everyone better than you found them.” – Robin Sharma

This has been my mantra for a long time and as a Customer Success Manager I am able to do just that; one conversation at a time. I believe in simplicity and accountability, and you can rest assured that every interaction is honest and carried out with a lot of respect. 

With over a decade of experience in Service Management in various industries, coupled with an MBA, I understand business and the importance of Return on Investment. I will be your trusted advisor in leveraging the world class product suite that CoreLogic has to offer to aid in your businesses success. Process is simple and it starts with, “Hi, I'm Shiv from Corelogic, how can I help you today, tell me about your business…”

As a Team Leader in Customer Success, my aim is to establish relationships and partnerships with clients in order to assist them with their business requirements using CoreLogic products. Since 2009, I have taken the time to understand our clients’ business needs and help them achieve their business goals through our data solutions and industry knowledge.

As a Customer Success Manager my goal is to work in partnership with my clients to understand how best our information can help them achieve their business objectives. Every clients' needs are different and a tailored approach is required to ensure they maximise their earnings potential and see a return on their investment in CoreLogic’s Big Data!

As a dedicated Customer Success Manager at CoreLogic my role is to bring a significant and positive change to our customers growth whilst putting our customer first to help them succeed in their business in every way so that they can achieve the desired results.

“Every great business is built on friendship.” – JC Penney

As a Customer Success Manager, my purpose is to ensure my client’s success to their business by using our data and technology. This allows me to work side-by-side with my clients to proactively engage and ensure I deliver a CoreLogic solution that will meet their growing business needs.

As a Customer Success Manager at CoreLogic, my belief is that you need to establish a strong relationship with your clients first and foremost. Doing so enables me to gain a better understanding of their business and more importantly, their trust.

Together we work to achieve the greatest possible value by establishing the most suitable tools for their business. Working closely with my clients to achieve their business goals is something that I take great pride in, which in turn leads to a long and successful relationship.

Dustin came to CoreLogic Australia in 2008 to lead customer engagement in our newly formed Banking and Finance vertical. After managing all aspects of our relationships with CBA Group and Genworth for 3 years, Dustin now leads a team of professional Client Directors responsible for the ongoing strategic account management of Australia’s banking and insurance institutions.

Prior to joining the Australian business, Dustin spent 10 years in various sales and sales management roles with our CoreLogic US parent company’s Data & Analytics business.

My focus is to empower customers with actionable insights using property data, analytics and risk management solutions that enable them to deliver strategic advantage.

I strive to establish enduring relationships that build trust and creates a transparent environment for my clients to share their business objectives and challenges.

I take a huge amount of personal pride in delivering successful business outcomes and engaging with different personalities from across each of the organisations that I’m the custodian for.

Always willing to be adaptable, flexible, and dedicated to achieving a win-win for both sides has always been a key philosophy of my approach and success.

I have extensive experience with over 13 years working in the property data analytics discipline with tenures at other well-known organisations. This allows me to bring a well-rounded perspective on data and ability to identify unique opportunities for my customers to leverage.

I also hold an honours degree in Mechanical Engineering from the University of Sydney which enables me to understand the nuances of data and extracting the most value from the available insights.

Outside of work, I’m involved in Surf Life Saving and Junior Rugby League.

Accounts

Aussie Home Loans
Commonwealth Bank of Australia
Bankwest

As a strategic business partner to my banking and financial services customers, my goal is to provide unique property-level insights that power the Australian and New Zealand real-estate market and overall global economy.

I strive to develop and maintain productive business relationships by delivering rich technical solutions that increase efficiency, lower cost and drive growth.

My focus is to support complex businesses from end to end, including understanding objectives, improving business performance, mitigating risk, driving revenue and delivering results across top-tier organisations.

Prior to joining the CoreLogic Australia business three years ago, I spent the previous 10 years holding various sales and business development roles within our CoreLogic US parent company. 

I hold an Undergraduate degree in Psychology and a Master’s degree in Business, which enables me to nurture relationships, think strategically, and adapt in dynamic and complex business environments.

Accounts

Bendigo and Adelaide
Capital Market Industry
Citibank
Genworth
HSBC
Macquarie Bank
Resimac

My focus is to maintain and build on the strong relationship between Westpac Group and CoreLogic, to add value to every stakeholder interaction and to ensure myself and CoreLogic fully understand and align to the Westpac Group business objectives and strategic drivers.

A key part of my role is being the voice of Westpac Group within CoreLogic to ensure that we are driving towards a common goal and also ensure the appropriate data, experience, insights and resources are on hand to deliver maximum value to Westpac Group.

I have been working in the information services, analytics, consulting and software industry for 20 years in the UK, Australia & Asia Pacific region with a focus on both Risk Management and Marketing.

I moved to Sydney from the UK in May 2012 and as often happens moved straight to Bondi before settling in Surry Hills. My career in Australia has been heavily focussed around partnering with the two biggest banks in the Country and supporting these organisations with data and actionable insights. I’ve been a proud Australian citizen since November 2016 and joined I CoreLogic in May 2017.

Accounts

Westpac Group

I have a strong focus on building deep and broad relationships with my customers to better understand their needs across the short, medium and long term.

The cornerstone of these relationships is the engagement and support that I provide and co-ordinate in respect to the data and solutions that we deliver, to ensure that our customers achieve their expected outcomes.

I have been working with large Corporates and Government entities for over 20 years (7 years at CoreLogic) and have built a deep understanding of the industry segments that I work with.

Outside of work, I am heavily involved with hockey in both administrative and officiating capacities.

Accounts

Auto & General
Defence Service Homes
Insurance Council of Australia
QBE
RACQ
Suncorp
Youi

Federal Government - RBA, Treasury, ATO, DHS, DHA, Defence, DSS, AFP, AFSA

Lisa is currently the CEO of CoreLogic International, the world’s largest property data and analytics company, with accountability for the business performance of its operations in Australia, New Zealand, U.K. and emerging markets. Immediately prior to joining CoreLogic she served as Executive Director for ING’s Australian operations responsible for its retail and commercial banking units whilst holding global accountabilities spanning multiple international jurisdictions. Earlier in her career Lisa practised as a barrister and served as Senior Counsel for a fully diversified financial services group. Lisa applies her unusual blend of commercial acumen and governance expertise with a highly developed understanding of customer behaviour to optimise business performance through data and digital led strategies.

Lisa has been active on not for profit boards throughout her executive career and currently serves as chair of LIXI, the financial services industry consortium that develops and maintains data standards. Well recognised in the Australian banking and financial services industry for her thought leadership, Lisa regularly publishes and presents on key issues and trends shaping the future and judges high profile awards within both the financial services and legal profession.

Innovation culture and thought leader, Greg Dickason heads up CoreLogic International Innovation & Technology. He first came to CoreLogic in 2010 as the architect and implementation head for the popular CommBank Property Guide; an iPhone App allowing property information searched 24/7. A first in the world, Greg also invented & managed the nationally used Media-Maximiser product which correlates advertising spend to selling success for real estate agents.

Greg is regular contributor to the Australian Financial Review and industry news sites. As a popular keynote speaker, Greg’s sessions have helped many organisations understand future movements around global innovation and cutting-edge strategies as well as the effectiveness of using out-of-the-box business models for multiple business & industry sectors such as housing, banking, finance and digital technology.

Greg Dickason holds an MBA from USQ (University of Southern Queensland), specialising in Finance and Business. He also holds a Master of Engineering Degree from The University of Cape Town.

Kate has over two decades of progressive business and human resources experience, delivering in leadership roles across various industry sectors.

Kate brings a strategic and customer lens to culture change, employee engagement, diversity and inclusion, and the development of talent and organisational capabilities to compete in a global economy. She has a track record of measureable achievements in mergers and acquisitions, and leading transformational change within global firms - all attributes well matched to CoreLogic international’s accelerated growth strategy. Previously career defining roles include executive HR leadership at Sparke Helmore Lawyers, Commonwealth Bank of Australia, King & Woods Mallesons and AMP.

Kate holds a Bachelor’s Degree in Education from the Australian Catholic University and a Master of Commerce (HR Management) from the University of New South Wales.  She is also a graduate of the Australian Institute of Company Directors.

Kris Matthews is a CoreLogic veteran of over 23 years, with extensive specialist experience in information technology and property data. 

As Executive General Manager - International and New markets for CoreLogic, Kris is currently responsible for overseeing our Insurance, Consumer, Tender business units as well as emerging markets, including strategic partnerships, acquisition and international business development – such as CoreLogics recent expansion in the UK.  Kris has also held several Directors positions such as CoreLogic NZ and PropertyIQ.   

Over the years Kris has held various positions with CoreLogic, including Chief Data & Operations, Group Product & Marketing through to various National and state based sales management positions.Kris’s extensive expertise is relied upon for the past 8 years as the industry representative on the Code Oversight Committee, which supports the Personal Identification Information in Property Data (PIIP) Code of Conduct (“the Code of Conduct”). This committee monitors compliance with the Code by its subscribers, including handling of complaints and imposing sanctions on subscribers to the Code for non-compliance. Kris also acts as Vice President of the Value Added Property Information Broker Association (VAPIBA).
 

Lisa originally commenced her successful career as a senior finance leader in the property industry currently working for CoreLogic International as General Manager for the finance function for Australia and New Zealand and forecasting, planning and analysis and financial strategy for the United Kingdom. Leading a team of 15 finance professionals to deliver commercial finance support across the group with $190M in revenue and over 50 product lines. 

During her time at CoreLogic, she delivered on finance transformation initiatives, was the finance lead through all acquisitions and disposals, and appointed CFO of a newly created Joint Venture as well as leading a finance function to become trusted business advisors. Lisa plays an active role in mentoring junior finance professionals both internally to her finance team and externally, working as a mentor for the Outperformer group. 

Lisa has a passion for developing and leading high performing teams, driving organisational strategic initiatives and delivering value to the business. Lisa is a qualified chartered accountant, originally from England. Her career started with PricewaterhouseCoopers working in Assurance, subsequently being appointed group leader for the Private Client Enterprise Group, before taking an opportunity to work with Stockland in the financial reporting team. Her strong commercial acumen and business partnering gave her the opportunity to work across the commercial, residential, retirement living and property fund divisions which provided a platform for her transition into CoreLogic as financial controller. 

Lisa is now Head of Strategic Projects and Performance Excellence reporting directly to the CEO. Her role acts as a pollinator across the organisational silos to lead key strategic projects and initiatives that contribute to organic growth, using business intelligence and external best practice benchmarks to challenge assumptions and establish new benchmarks to guide business performance. Lisa also leads the operational leadership team within the business.

Her philosophy to having a successful career is to “back yourself and take on new challenges” and “’never stop learning”. 

Sarah Gillies is CoreLogic’s Executive, General Counsel International and leads the legal, risk and information security team for CoreLogic’s international business, covering Australia, New Zealand and the UK. Sarah is also currently Acting Country Manager for CoreLogic’s New Zealand business.

Sarah started her career in private practice at Minter Ellison before moving in-house at Telecom New Zealand Limited (now Spark) where she held a number of roles in the legal team at a time when the business and the telecommunications industry was undergoing significant change. Sarah returned to private practice, before joining CoreLogic in 2014. Sarah has significant experience in advising technology companies and leads a legal and information security team which focuses on empowering internal clients to drive strong commercial outcomes.

As Acting Country Manager New Zealand Sarah focuses on driving greater collaboration between CoreLogic’s international divisions to localise global solutions in New Zealand and export local solutions to the wider CoreLogic business.

Sarah holds a Bachelor of Science, Bachelor of Laws, and a Post- Graduate Certificate in Management.

Tim is one of Australia’s leading residential property market commentators on real estate markets and demographic trends. Tim has presented to audiences as diverse as the Reserve Bank of Australia and to major banking institutions through to first time home buyers. He appears regularly on national television news and lifestyle programs including Channel 7’s Sunrise and is regularly quoted in the leading business media such as The Australian Financial Review, The Australian and The Sydney Morning Herald.

As the founder of the CoreLogic Australian research division (formerly RP Data), Tim’s expertise across property markets has positioned him as one of the country’s most experienced and popular property market analysts and commentators. His knowledge and expertise is sought after by myriad government entities and regulators as well as national and international corporate entities operating across property, banking and financial sectors.

As group Research Director, Tim heads up a team of analysts across both Australia and New Zealand and is responsible for reporting on property market conditions and the interplay with economic and demographic factors.

Tim has more than 15 years’ experience in similar roles and holds a Bachelor of Business degree, specialising in information management, from the Queensland University of Technology.

Tracey brings world-class customer strategist skills to support CoreLogic’s widely used data and analytics
 
Reporting to CoreLogic CEO International, Lisa Claes, Tracey has an incredibly strong background in data and analytics, with over 25 years of international experience spanning Asia Pacific, Europe, North America and South Africa.
 
Tracey is driven by her speciality interest for understanding customer behaviour and how to drive real value  - influenced by a diverse executive career in which she has developed data and analytics capability within organisations of all sizes, including some of the world’s largest.
 
After delivering at senior executive level in marketing, business development, and general management roles for multinational organisations within the telecommunications, banking, insurance, retail and consultancy sectors, Tracey went on to found and grow a strategic customer management company specialising in behavioural data and analytics. The firm grew to eventually serve top-ranking global businesses.
 
Tracey then moved onto a consultancy focus with partnerships at firms such as KPMG (where she lead customer experience management, based in New York), and more recently, as Partner - Data & Analytics with PwC Australia for the financial services sector.
 
With a warm and open style of collaboration, Tracey describes her drive as ‘helping others through building stuff’ - which is, true to form, a humble way to describe her outstanding abilities as a results-focused leader providing data-driven strategic customer management.

Tim is one of Australia’s leading residential property market commentators on real estate markets and demographic trends. Tim has presented to audiences as diverse as the Reserve Bank of Australia and to major banking institutions through to first time home buyers. He appears regularly on national television news and lifestyle programs including Channel 7’s Sunrise and is regularly quoted in the leading business media such as The Australian Financial Review, The Australian and The Sydney Morning Herald.

As the founder of the CoreLogic Australian research division (formerly RP Data), Tim’s expertise across property markets has positioned him as one of the country’s most experienced and popular property market analysts and commentators. His knowledge and expertise is sought after by myriad government entities and regulators as well as national and international corporate entities operating across property, banking and financial sectors.

As group Research Director, Tim heads up a team of analysts across both Australia and New Zealand and is responsible for reporting on property market conditions and the interplay with economic and demographic factors.

Tim has more than 15 years’ experience in similar roles and holds a Bachelor of Business degree, specialising in information management, from the Queensland University of Technology.

Cameron Kusher has worked as a property research analyst across the Australian property markets for more than 10 years. He joined CoreLogic (then RP Data) in 2008 as the senior research manager where his expertise in property data analytics reporting has forged him a strong reputation across large corporations ranging from banking, finance and the mortgage services sector.

A popular keynote speaker, Cameron is one of the country’s strongest commentators on property market conditions to businesses and consumers through speaking engagements and across the media where one of his many interviews and columns can be seen, heard or read.

Cameron is responsible for the day-to-day outputs of the CoreLogic research division where he works closely with research director Tim Lawless.

Prior to joining CoreLogic, Cameron worked as a consultant to the property development industry and prior to that he worked with PRDnationwide where he focussed solely on residential and commercial property analysis for a real estate as well as consulting to the development community.

Innovation culture and thought leader, Greg Dickason heads up CoreLogic International Innovation & Technology. He first came to CoreLogic in 2010 as the architect and implementation head for the popular CommBank Property Guide; an iPhone App allowing property information searched 24/7. A first in the world, Greg also invented & managed the nationally used Media-Maximiser product which correlates advertising spend to selling success for real estate agents.

Greg is regular contributor to the Australian Financial Review and industry news sites. As a popular keynote speaker, Greg’s sessions have helped many organisations understand future movements around global innovation and cutting-edge strategies as well as the effectiveness of using out-of-the-box business models for multiple business & industry sectors such as housing, banking, finance and digital technology.

Greg Dickason holds an MBA from USQ (University of Southern Queensland), specialising in Finance and Business. He also holds a Master of Engineering Degree from The University of Cape Town.

Eliza Owen joined CoreLogic with the acquisition of Residex in mid- 2016. She graduated with a first class honours economics degree from the University of Sydney in 2014, while working as a researcher and writer on the residential housing market.

Her knowledge and experience of property research saw her appointed to the role of CoreLogic Commercial Research Analyst in January 2017. Eliza specialises in researching and reporting on commercial market trends, the construction sector and the interplay of these segments with broader economic factors.

Eliza has been a regular on Backchat on FBI Radio, and has been a guest speaker on Triple J’s Hack, 702 ABC Radio, Sky News and at TEDxYouth Sydney. Her property market commentary has appeared in The Guardian Australia, the Australian Financial Review, Pedestrian TV and the Daily Telegraph.

At CoreLogic, Kylie is the “chief sense-maker” responsible for cutting through the jargon of complicated data analysis, understanding the stories property data can tell and helping the real estate industry better understand its customers and itself.

Kylie joined CoreLogic in 2014 after nearly four years as Network Editor of Real Estate at News Corp Australia where she was network editor of real estate. There she created and led the national desk of 52 real estate reporters across 120 titles training them in delivering data journalism, video and digital deliveries.

Kylie has a 25 year career in media as a senior editor and entrepreneur across News Corp and Fairfax, and at 25 was the founder and publisher of hyper-local newspaper The Village Voice.

Kylie has an MBA from the University of New South Wales and is the author of The Future of Real Estate and Perceptions of Real Estate Agents series.

Logan Lincoln understands property from the front end to the back end. Starting his career in real estate he used this time to grow his property knowledge and develop his interest in product and information technology. In 2016 he joined CoreLogic as a product manager responsible for RP Data Professional. His expertise in challenging old ideas to create new thought patterns and innovation has been widely recognised throughout the CoreLogic international business and its growing customer base. Mentored by CoreLogic head of innovation Greg Dickason, Logan has established himself as regular speaker on technologies of the future.

An entrepreneur at heart, he has launched several successful e-commerce startups and can be found studying trends in Artificial Intelligence, Machine Learning and Chatbots. A rare blend of entrepreneurial nous, deep insights of real estate and a focus on innovative technologies allows Logan to help propel CoreLogic into the golden Age of Innovation.